Turn Internal Decisions Into Customer Announcements
You make important decisions about your product in private, but customers should hear about what's coming. When key decisions are made in your private Linear team, Notis broadcasts them to customers automatically.
Trigger
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Big internal decisions that affect customers (pricing changes, feature prioritization, strategy shifts) happen silently, leaving customers surprised or blindsided.
- Customers hear about decisions that affect them proactively
- Reduce surprise and build trust through advance notice
- Align customer expectations with your strategy
- Prevent decisions from being announced by customers first
Setup
Build it in a few focused steps.
- 1Connect Linear and Customerio to Notis.
- 2Create a new automation called 'Decision Announcement Broadcast'.
- 3Write: 'When an issue in a private Linear team is updated with a status of "decided" or "approved" and labeled "customer-impact" or "strategic", automatically trigger a Customerio broadcast announcing this decision in customer-friendly language.'
- 4Select Private Team Issue Properties Updated as your trigger and choose Slack for confirmation.
- 5Test by creating and marking a decision issue in your private team, then verify the broadcast triggers in Customerio.
Questions about this workflow
Won't this leak confidential information to customers?
Only if you tag it with 'customer-impact'. For confidential decisions, don't add that label. Your prompt controls visibility completely.
What kind of decisions should I broadcast?
Anything customers should know about: pricing changes, new partnerships, major feature prioritization, platform deprecations, security patches, new integrations.
Can I write the announcement in customer language instead of internal language?
Yes. In your prompt, specify: 'rewrite the decision in simple, customer-friendly language without internal jargon, focusing on how this change benefits or affects customers'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
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Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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