Show Gratitude When Customers Suggest Features
Feature requests are gold. When a customer submits one via Linear, Notis automatically broadcasts a thank-you message so customers know you're listening.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Feature requests come in silently, and customers never hear back, making them feel unheard and discouraging future feedback.
- Thank customers for feedback, encouraging more of it
- Show that you listen to customer suggestions
- Build loyalty by acknowledging every request
- Stop feature requests from disappearing without response
Setup
Build it in a few focused steps.
- 1Connect Linear and Customerio to Notis.
- 2Create a new automation called 'Feature Request Thank You'.
- 3Write: 'When a new issue is created in a public Linear team with a label "feature-request", automatically trigger a Customerio broadcast with the message "Thank you for suggesting [feature-name]! We're reviewing it and will let you know if we decide to build it."'
- 4Select Public Team Issue Created as your trigger and choose Slack for notifications.
- 5Test by creating a feature-request-labeled issue in a public team and verify the thank-you broadcast appears in Customerio.
Questions about this workflow
Should I thank customers for every feature request, even unlikely ones?
Yes - gratitude builds loyalty. Even if you won't build something, thanking the customer for the idea costs nothing and makes them feel heard.
Can I include the customer's name in the thank-you message?
Yes. Modify your prompt to include: 'personalize the message with the customer's name if available from the request'.
What if I want to follow up later with an update?
Create a second automation that runs when the feature-request issue status changes to 'decided' or 'shipped', sending a follow-up broadcast with the decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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