Never Let Customers Wait to Hear About a Bug Fix
Customers are frustrated by bugs. Get the good news to them the moment your team fixes it. When a critical bug is resolved in Linear, Notis automatically broadcasts the fix.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Customers keep asking 'is this bug fixed yet?' because they don't get notified when issues are resolved, creating frustration and extra support load.
- Customers hear about fixes before submitting support tickets
- Reduce repeat support questions about the same bug
- Show customers you're responsive to their issues
- Prevent loss of trust from slow bug communication
Setup
Build it in a few focused steps.
- 1Ensure Linear and Customerio are connected to Notis.
- 2Create a new automation called 'Critical Bug Fix Announcement'.
- 3In the prompt: 'When an issue labeled "critical" or "bug" is updated to "resolved" status in Linear, trigger a Customerio broadcast explaining that the issue is now fixed.'
- 4Set Issue Updated as the trigger and choose your primary communication channel.
- 5Test by marking a test bug issue as resolved and verify the broadcast fires in Customerio.
Questions about this workflow
Should I announce every bug fix or just critical ones?
You decide in your prompt. Many founders only broadcast critical or high-impact bugs, keeping internal bug fixes out of customer emails. Use label conditions like '"critical" OR "customer-impacting"' to filter.
What if I fix a bug on Friday and don't want to send on weekends?
You can add timing conditions to your prompt: for example, 'only send broadcasts between 9am and 5pm on weekdays' to avoid late-night notifications.
Can customers tell what the original bug was?
Yes - Notis includes the issue title and resolution details in the broadcast. You can customize the level of detail in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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