Compose Email Responses With Pre-Built Templates
When a customer comments, you need to respond. Notis automatically pulls transactional templates from Customerio so you can send professional, templated responses quickly.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
List Transactional Messages
Tool to list all transactional message templates. use when you need to fetch available transactional messages.
Why this helps
Responding to every customer comment with custom-written emails takes time and leads to inconsistent messaging across your team.
- Respond to customer comments with proven, professional templates
- Keep customer email tone consistent across your team
- Speed up response time by reusing templates
- Reduce time spent composing routine customer messages
Setup
Build it in a few focused steps.
- 1Connect Customerio to Notis.
- 2Create a new automation named 'Comment Template Lookup'.
- 3Write: 'When a comment is received on a Linear issue labeled "customer" or "support", retrieve all transactional message templates from Customerio and display the top 3 most relevant templates based on the issue type, with template name and preview text.'
- 4Select Comment Received as your trigger and choose Slack for the template list.
- 5Test by adding a comment to a customer-labeled issue and verify templates appear in Slack.
Questions about this workflow
How do I set up transactional templates in Customerio?
In Customerio, go to Transactional Messages and create templates for common scenarios: 'feature request received', 'bug acknowledgment', 'issue resolved', 'thank you', 'escalation update'. Notis will suggest the best match.
Can Notis send the template automatically, or do I have to manually copy it?
Currently, Notis retrieves and displays templates for you to use. For now, copy the template and customize as needed.
What if I have a lot of templates and don't want to see all of them?
Filter in your prompt: for example, 'retrieve only templates tagged "urgent" if the comment contains exclamation marks'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
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Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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