Never Lose Track of What You've Told Your Customers
When a customer or team member comments on an issue, you need context. Notis automatically retrieves all messages sent about that issue so you stay in sync.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Why this helps
Responding to customer comments without knowing what's been communicated to them leads to accidental contradictions, confusion, and lost trust.
- Never contradict what you've already told customers
- Respond with full context about the issue
- Spot communication gaps before they become problems
- Reduce cognitive load by automating context retrieval
Setup
Build it in a few focused steps.
- 1Ensure Linear and Customerio are connected to Notis.
- 2Create a new automation named 'Comment Context Retrieval'.
- 3Write: 'When a comment is received on a Linear issue, retrieve all messages sent from Customerio related to that issue and compile them in a summary showing timestamps, content, and delivery status.'
- 4Select Comment Received as your trigger and choose Slack as the notification channel.
- 5Test by adding a comment to an issue that has been broadcast to customers, and verify the message summary appears in Slack.
Questions about this workflow
Will this retrieve messages from Customerio even if I haven't sent a broadcast yet?
Yes - it retrieves all transactional and broadcast messages associated with an issue. If no messages exist, Notis will report that no communications have been sent yet.
Can I use this for customer support issues too?
Absolutely. This works for any issue type where you need to remember what's been communicated. Add a condition like 'only retrieve messages if the issue is labeled "customer-support"'.
Is there a way to see who the message was sent to?
Yes. In your prompt, ask for recipient information: 'include which customer segments received each message and delivery status'.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Customerio. A trigger fires from one place; an action lands in another.
Linear triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
Comment Received Trigger
Triggered when a comment is received.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
Issue Created Trigger
Triggered when a new issue is created.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Linear and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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