Customer Work Automatically Logs in Close
When you tag an issue as customer-related in Linear, Notis logs it as a call or interaction in Close so your customer record stays complete.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
Why this helps
Customer-related work lives in Linear (support, feature requests, escalations) but Close customer records stay incomplete. Interaction history is fragmented.
- Customer records in Close always reflect real work and conversations
- Complete interaction history without manual logging
- Reduce time spent recreating customer timelines
Setup
Build it in a few focused steps.
- 1Both integrations must be connected to Notis.
- 2Ask Notis: 'When a Linear issue is labeled Customer-Facing, create a call log in Close'.
- 3Notis watches for the specified label and logs calls automatically.
- 4Set your notification channel.
- 5Test by labeling a Linear issue as customer-related and verifying the call appears in Close.
Questions about this workflow
Should I tag every customer conversation, or only formal support tickets?
Start with all customer-tagged issues. You can refine it to only specific labels like 'support' or 'escalation' if you want finer control.
Can I link the call record to a specific Close lead or customer?
Yes, ask Notis to map the Linear issue creator or assigned person to a Close lead automatically.
What if multiple team members are involved in a customer issue?
Notis can log the interaction. You can ask it to note all participants in the call record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Close. A trigger fires from one place; an action lands in another.
Linear triggers
Close actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create SMS Message
This tool creates a new sms message in close. the tool allows sending immediate sms messages or logging received sms messages using the provided phone numbers and message content. it includes parameters such as local phone, remote phone, text, status, and source.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
Comment Received Trigger
Triggered when a comment is received.
Create Lead
This tool creates a new lead in close crm. it allows users to create a lead with basic company information and optional contact details, including company name, description, website url, lead status, contacts, and addresses. it operates by sending a request to the api endpoint /lead/ on the close crm platform.
Issue Created Trigger
Triggered when a new issue is created.
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Call
This tool allows you to delete a specific call activity in close.com. it is useful for removing incorrectly logged calls or cleaning up call records. the action deletes a call activity using its unique call id and cannot be undone.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Notes
This tool retrieves a list of note activities from close. it allows users to fetch notes with optional filtering parameters, including filtering by lead id, user id, and date ranges. the tool returns details such as note content, creation and update dates, and any associated attachments.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Close, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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