Issue Closure Triggers Customer Follow-Up
When work closes in Linear, Notis creates a reminder task in Close so you remember to follow up with the customer or stakeholder.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Why this helps
Issues get marked Done in Linear but founder forgets to update the customer in Close or log the closure. Handoff communication falls through the cracks.
- Never forget to close a loop in your CRM when Linear work completes
- Automatic reminders eliminate manual tracking overhead
- Keep customer records current with completed work
Setup
Build it in a few focused steps.
- 1Connect both integrations to Notis.
- 2Tell Notis: 'Create a Close task whenever a Linear issue is marked Done or Canceled'.
- 3Notis monitors Linear for status changes to completion.
- 4Select your notification preference.
- 5Test by closing a real Linear issue and watching for the Close task.
Questions about this workflow
Should I create a task for every closed issue, or only certain ones?
Start with all, then ask Notis to filter by label or team if it becomes noisy. You can always refine the rule.
What if an issue was closed without actually finishing the work?
The task will still be created. You can manually delete it or ask Notis to check for a specific 'completed' label instead of status alone.
Can the task automatically include details about what was done?
Yes, Notis can pull the issue title and description into the Close task prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Close. A trigger fires from one place; an action lands in another.
Linear triggers
Close actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create SMS Message
This tool creates a new sms message in close. the tool allows sending immediate sms messages or logging received sms messages using the provided phone numbers and message content. it includes parameters such as local phone, remote phone, text, status, and source.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
Comment Received Trigger
Triggered when a comment is received.
Create Lead
This tool creates a new lead in close crm. it allows users to create a lead with basic company information and optional contact details, including company name, description, website url, lead status, contacts, and addresses. it operates by sending a request to the api endpoint /lead/ on the close crm platform.
Issue Created Trigger
Triggered when a new issue is created.
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Call
This tool allows you to delete a specific call activity in close.com. it is useful for removing incorrectly logged calls or cleaning up call records. the action deletes a call activity using its unique call id and cannot be undone.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Notes
This tool retrieves a list of note activities from close. it allows users to fetch notes with optional filtering parameters, including filtering by lead id, user id, and date ranges. the tool returns details such as note content, creation and update dates, and any associated attachments.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Close, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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