Instant Alerts for Customer-Reported Issues
Know about customer issues immediately so you can respond faster
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Send SMS Messages
Tool to send one or more SMS messages via ClickSend. Use when you need to send SMS messages to recipients. Supports up to 1000 messages per API call and provides detailed status for each message.
Why this helps
Customer issues are created in Linear but you don't see them immediately, delaying your response
- Faster customer issue response
- Better customer experience
- Reduce customer impact
Setup
Build it in a few focused steps.
- 1Verify Linear and ClickSend are connected to Notis
- 2Create: 'Send me an SMS when a customer-reported issue is created in Linear'
- 3Set: 'Alert me via SMS when a new issue has the Customer label or is from Support project'
- 4Select 'Issue Created' as the trigger, filtered to customer issues
- 5Test by creating a customer issue and confirming the SMS arrives
Questions about this workflow
How do I identify customer-reported issues?
Define with Notis using labels like 'customer-report' or specific project
What if there are too many customer alerts?
Prioritize: 'SMS for critical customer issues, daily digest for others'
Can I include customer name and details in the SMS?
Yes, customize to include customer name, summary, and severity
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to ClickSend. A trigger fires from one place; an action lands in another.
Linear triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Account Usage by Subaccount
Tool to retrieve account usage statistics by subaccount for a specific month and year. Use when you need to view usage breakdown across subaccounts for billing or monitoring purposes.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Account Activation Token
Tool to send an account activation token for verification. Use when you need to verify a new user account via SMS or other verification method.
Comment Received Trigger
Triggered when a comment is received.
Verify New Account
Tool to verify a new ClickSend account using an activation token. Use when you need to activate a newly created account with the token received during registration.
Issue Created Trigger
Triggered when a new issue is created.
Calculate Post Letter Price
Tool to calculate the price for sending post letters without actually sending them. Use when you need to estimate the cost of postal letters before sending.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Calculate SMS Campaign Price
Tool to calculate the price for an SMS campaign before sending. Use when you need to estimate costs for an SMS campaign to a contact list. Pricing depends on the number of recipients, message length, and destination countries.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Email Delivery Receipt Automation
Tool to create an email delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when email delivery receipts are received.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Inbound Fax Automation
Tool to create a new inbound fax automation rule in ClickSend. Use when you need to set up automated actions to trigger when inbound faxes are received.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Fax Delivery Receipt Automation
Tool to create a fax delivery receipt automation rule in ClickSend. Use when you need to set up automated actions to trigger when fax delivery receipts are received.
Connect any two apps with Notis in the middle.
Linear and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business ClickSend.