Failed Transcriptions Refunded Instantly
Bad audio file? Label it 'transcription-failed'--order canceled and refunded automatically. Budget protected.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Why this helps
Bad audio files are transcribed but unusable, and the cost isn't refunded, wasting budget on garbage.
- Don't pay for unusable transcripts
- Automatic refunds protect budget
- Quick recovery from transcription failures
- Transparent cost tracking
Setup
Build it in a few focused steps.
- 11. Connect Linear and Castingwords to Notis
- 22. Create automation: 'Cancel and refund transcription when issue is labeled transcription-failed'
- 33. Select Issue Updated as the trigger (label change)
- 44. Specify the 'transcription-failed' label
- 55. Test by labeling an issue with a Castingwords order ID and verifying cancellation
Questions about this workflow
Can only unused files be refunded?
Yes. Castingwords refunds orders that haven't been transcribed yet. Once processing starts, refunds may be partial.
How do I know the refund was processed?
Notis confirms in your notification channel. Also check Castingwords account balance increase.
What if the file is partially transcribed?
Contact Castingwords directly. Notis can cancel, but partial refunds may require manual review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Castingwords. A trigger fires from one place; an action lands in another.
Linear triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
Comment Received Trigger
Triggered when a comment is received.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
Issue Created Trigger
Triggered when a new issue is created.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Linear and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Castingwords.