Manager Status Reflects Issue Urgency
Critical issue assigned to a manager? Their Callpage status updates to show they're handling urgent work, preventing unnecessary interruptions.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Update Manager
Tool to update an existing manager. use when you need to modify a manager's availability or business hours after retrieving their record.
Why this helps
High-priority issues are assigned in Linear but managers remain 'available' in Callpage, leading to callbacks being routed to them despite already being overloaded.
- Managers aren't overloaded with unnecessary callbacks
- High-priority issues get full attention
- Callpage routing respects real workload
Setup
Build it in a few focused steps.
- 1Connect Linear and Callpage integrations.
- 2Create an automation: 'When an issue is assigned to a manager with high or critical priority, update their Callpage manager record to mark them as handling urgent work.'
- 3Select 'Issue Updated' (priority change) as your trigger.
- 4Test by assigning a critical issue and verifying the manager status updates in Callpage.
- 5Enable for all critical issue assignments.
Questions about this workflow
Does this block all callbacks to that manager?
No. Callpage routes callbacks to other available managers or queues them. The manager can still accept urgent calls.
When does the status reset?
You can set it to reset when the issue is resolved or after a set time period. Or tell Notis to clear it manually.
What if multiple critical issues are assigned?
Each issue updates the manager status. The Callpage record reflects their total workload and urgency level.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Callpage. A trigger fires from one place; an action lands in another.
Linear triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
Comment Received Trigger
Triggered when a comment is received.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
Issue Created Trigger
Triggered when a new issue is created.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Linear and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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