Automatic Follow-Up on Waiting Issues
Issue marked waiting-for-customer? A follow-up callback is automatically scheduled for 3 days later, keeping the ball in your court.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
Issues waiting on customer response fall off your radar, and you forget to follow up until weeks later when the opportunity is lost.
- No waiting issues slip through the cracks
- Customers get follow-ups without manual tracking
- Improved closure rates
Setup
Build it in a few focused steps.
- 1Connect Linear and Callpage to Notis.
- 2Create an automation: 'When a Linear issue status changes to waiting-for-customer or pending, schedule a follow-up callback in Callpage for 3 days later.'
- 3Select 'Issue Updated' as your trigger.
- 4Test by marking an issue as waiting and confirming a callback appears scheduled in Callpage.
- 5Enable for all customer-facing projects.
Questions about this workflow
Can I change the follow-up delay?
Yes. Tell Notis to schedule callbacks after 1, 3, 5, or 7 days depending on your issue type.
What if the customer responds before the callback?
Update the issue status in Linear and Notis cancels the scheduled callback automatically.
Can I set multiple follow-up callbacks?
Yes. You can chain follow-ups: 3 days, then 7 days, then 14 days if still waiting.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Callpage. A trigger fires from one place; an action lands in another.
Linear triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
Comment Received Trigger
Triggered when a comment is received.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
Issue Created Trigger
Triggered when a new issue is created.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Linear and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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