Voice Signals for Expected Callbacks
Label an issue 'callback-needed'. The widget voice message updates to let customers know they'll hear from you soon.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Create Voice Message
Tool to create a custom voice message for a widget. use when you need to customize greeting messages for manager or visitor after setting widget locale.
Why this helps
Customers call without knowing if you're planning to call them back, leading to duplicate calls or missed connections.
- Customers know to expect your call
- Fewer duplicate incoming calls
- Clearer communication of next steps
Setup
Build it in a few focused steps.
- 1Connect Linear and Callpage.
- 2Create an automation: 'When an issue is labeled callback-needed, create a voice message in its widget that tells customers you'll call them back shortly.'
- 3Select 'Issue Updated' (label added) as your trigger.
- 4Test by labeling an issue and verifying the voice message updates in Callpage.
- 5Enable for your workflow.
Questions about this workflow
What should the voice message say?
Something like 'Thanks for reaching out. Our team will call you back within 24 hours.' You can customize the message and timeline.
Can different labels trigger different messages?
Yes. Label 'callback-tomorrow' could say '24 hours', 'callback-today' could say '2 hours', etc.
What if the customer has already heard the message?
The message is the widget greeting. It plays once per call session, so repeat callers don't hear repetition.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Callpage. A trigger fires from one place; an action lands in another.
Linear triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
Comment Received Trigger
Triggered when a comment is received.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
Issue Created Trigger
Triggered when a new issue is created.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Linear and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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