Instant Callbacks for Escalations
Customer posts a critical comment? A callback is scheduled within seconds, ensuring escalations are never delayed.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
Critical or escalated comments on issues get buried in the noise, delaying your response to urgent customer problems.
- Escalations get immediate attention
- No buried critical comments
- Customer confidence in response time
Setup
Build it in a few focused steps.
- 1Connect Linear and Callpage.
- 2Create an automation: 'When a comment is posted on a public team issue with the label critical or escalation, immediately schedule a callback in Callpage.'
- 3Select 'Public Team Comment Created' as your trigger.
- 4Test by posting a critical comment and verifying a callback is scheduled instantly.
- 5Enable for all public teams.
Questions about this workflow
How does Notis detect critical comments?
By label, keyword, or sender. For example, look for comments labeled 'critical', containing 'urgent', or from VIP customers.
Can I customize what counts as critical?
Absolutely. Define your own criteria: certain user types, keywords, or explicit labels.
What if the comment is resolved quickly?
Update the issue status and Notis cancels the callback. Or just take the scheduled call if you want the guaranteed slot.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Callpage. A trigger fires from one place; an action lands in another.
Linear triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
Comment Received Trigger
Triggered when a comment is received.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
Issue Created Trigger
Triggered when a new issue is created.
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Linear and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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