Callbacks Triggered by Customer Input
Customer comment arrives in Linear. A callback is scheduled automatically to get them an answer.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
Customer comments on issues in Linear but you don't see them until much later, leading to delayed responses and customer frustration.
- Respond to customer comments within minutes
- No missed customer input
- Customers feel heard and prioritized
Setup
Build it in a few focused steps.
- 1Connect Linear and Callpage integrations to Notis.
- 2Create an automation: 'When a comment is received on a Linear issue from an external user, schedule a callback in Callpage to address their question.'
- 3Select 'Comment Received' as your trigger.
- 4Test by commenting on an issue as a customer and verify a callback is scheduled.
- 5Enable for all customer-facing issues.
Questions about this workflow
What if it's an internal comment?
Notis can filter to only external comments, or you can specify which users should trigger callbacks.
Can I prevent duplicate callbacks?
Yes. Notis can check if a callback is already scheduled and skip new ones, or batch multiple comments into one callback.
What if the customer has a question I can answer asynchronously?
You can override and reply in Linear instead. The scheduled callback remains as a fallback if they need direct contact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Callpage. A trigger fires from one place; an action lands in another.
Linear triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
Comment Received Trigger
Triggered when a comment is received.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
Issue Created Trigger
Triggered when a new issue is created.
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Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
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Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Linear and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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