Validate Support Callers Instantly
Separate real support requests from time-wasters. Notis validates phone reputation for every support ticket automatically.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Support tickets arrive from customers but you don't know if their phone number is legitimate before scheduling a callback or escalation
- Filter out bad-faith callers early
- Spot FTC complaints before escalating
- Route real customers to priority queue
- Prevent wasted support cycles
Setup
Build it in a few focused steps.
- 1Connect Linear (public team) and Callerapi integrations to Notis
- 2In Notis, describe the automation: 'When a new issue is created in the public support team, retrieve phone number reputation and FTC complaint data from Callerapi'
- 3Select 'Public Team Issue Created' as your trigger and set notifications to your support channel
- 4Test by creating a sample support ticket with a phone number and confirming the reputation check posts to your channel
- 5From now on, support team members will see phone validation data with every new incoming ticket
Questions about this workflow
Can I see FTC complaints for a number?
Yes. Callerapi includes FTC complaint history as part of the reputation data. Notis will surface this automatically.
What if it's a private team support channel?
Use the 'Private Team Issue Created' trigger instead. The process is identical.
How does this affect our SLA response time?
The phone check runs in parallel, taking just seconds. Your notification will include both the ticket and validation data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Callerapi. A trigger fires from one place; an action lands in another.
Linear triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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