Triage Customer Inquiries by Phone Verification
Customer inquiries arrive without context. Notis verifies phone reputation automatically so you triage to the right queue.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Customer inquiries land in your public team but you don't verify phone legitimacy before routing or responding
- Triage inquiries based on phone legitimacy
- Route real customers to priority
- Reduce fraud-handling overhead
- Improve response quality
Setup
Build it in a few focused steps.
- 1Connect Linear and Callerapi to Notis
- 2Tell Notis: 'When a new public team issue is created (customer inquiry), retrieve phone number reputation from Callerapi'
- 3Select 'Public Team Issue Created' as the trigger and set notifications to your triage channel
- 4Test with a sample customer inquiry and confirm phone verification data appears with the issue
- 5Your team will now see phone legitimacy data automatically for every inbound inquiry
Questions about this workflow
How does this affect our first-response time?
Phone validation happens in parallel. By the time you're ready to respond, triage data is available.
Can we auto-tag inquiries based on phone reputation?
Notis provides phone data; you can create follow-up automations to tag issues based on reputation.
What if the inquiry doesn't include a phone?
Notis will note that in the notification. You can still handle the inquiry manually.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Callerapi. A trigger fires from one place; an action lands in another.
Linear triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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