Capture Customer Feedback When Issues Resolve
Issues get resolved but follow-up surveys are forgotten - you lose the chance to gather customer feedback and improve satisfaction. This automation generates survey templates instantly.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
Why this helps
When customer issues are resolved, follow-up satisfaction surveys are forgotten - you miss feedback that could improve your product.
- Capture customer feedback when satisfaction is highest
- Systematic feedback collection improves insights
- Templates ready-to-send, no manual creation
Setup
Build it in a few focused steps.
- 1Connect Linear and Brevo to Notis
- 2Tell Notis: 'When a customer issue is resolved in Linear, generate a satisfaction survey template in Brevo'
- 3Select 'Issue Updated' with status changed to resolved
- 4Specify what you want to ask customers about
- 5Test by resolving a customer issue - survey template generates automatically
Questions about this workflow
What questions should the survey include?
Notis can generate surveys tailored to your needs - problem resolution, response time, product feature requests, etc.
Can the survey include a rating scale?
Yes - Notis generates NPS surveys, satisfaction rating scales, or open-ended feedback questions based on what you want to learn.
How do I distribute the survey?
Notis generates the email template - you send it through Brevo or embed survey links however you prefer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Brevo. A trigger fires from one place; an action lands in another.
Linear triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
Comment Received Trigger
Triggered when a comment is received.
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
Issue Created Trigger
Triggered when a new issue is created.
Delete a company
Deletes a company from brevo using its unique identifier.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Deletes a contact from brevo using its unique identifier.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete SMS Campaign
This tool deletes an existing sms campaign.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
Linear and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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