Get SMS Alerts for Customer Issues
Customer problems deserve immediate attention. This workflow sends SMS alerts whenever a customer-labeled issue is created, ensuring you respond fast without context-switching.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
Why this helps
Customer issues slip through the cracks because email notifications get lost in volume - you don't see urgent customer concerns until they escalate.
- Instant SMS notification prevents missed customer issues
- No email inbox searching - direct phone alert
- Faster response times build customer trust
Setup
Build it in a few focused steps.
- 1Connect Linear and Brevo integrations to Notis (one-time setup in the portal)
- 2Create automation by telling Notis: 'When an issue is created with a customer label, send an SMS campaign alert to my team'
- 3Select 'Issue Created' as the trigger from Linear
- 4Choose your preferred Notis channel for run notifications
- 5Test by creating a test issue labeled 'customer' in Linear - you should receive SMS within seconds
Questions about this workflow
Will this send SMS for every issue or only customer issues?
Only for issues you tag with 'customer' label in Linear. You control which issues trigger alerts by labeling.
Can I customize the SMS message?
Yes - tell Notis in plain language what the SMS should say. Notis interprets your instruction and generates the message.
What if I don't want alerts during off-hours?
Notis can respect time-based conditions. Just mention your preferred hours when setting up the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Brevo. A trigger fires from one place; an action lands in another.
Linear triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
Comment Received Trigger
Triggered when a comment is received.
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
Issue Created Trigger
Triggered when a new issue is created.
Delete a company
Deletes a company from brevo using its unique identifier.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Contact
Deletes a contact from brevo using its unique identifier.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Delete SMS Campaign
This tool deletes an existing sms campaign.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
Linear and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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