Customer issues reveal merchant context instantly
A customer reports a transaction - Notis immediately identifies the merchant and loads their business profile, industry, and brand details. You understand the customer issue in seconds.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Identify Merchant from Transaction
This tool identifies merchant brands from raw transaction data in a single call. it processes unstructured payment text (e.g., credit card transaction descriptions), maps it to a domain, and returns comprehensive brand details including name, logo, domain, and industry information.
Why this helps
Customer support gets vague transaction descriptions. You have to spend time identifying who the merchant is before you can help the customer or assess the issue.
- Merchant identity surfaces instantly without manual research
- Support team has full context about each merchant customer
- Faster issue resolution by understanding merchant categories and risk
- Build transaction intelligence into your support workflow
Setup
Build it in a few focused steps.
- 1Connect Linear and Brandfetch integrations.
- 2Tell Notis: 'When an issue is created with a transaction description, identify the merchant and fetch their brand information.'
- 3Select a Slack channel for merchant identification results.
- 4Create a test issue with a transaction description (e.g., 'Customer was charged by MerchantName Inc. on their card').
- 5Notis will identify the merchant and attach their profile - ready for live use.
Questions about this workflow
What transaction formats does Notis recognize?
Credit card statement descriptions, payment processor names, transaction references - basically any merchant identifier that appears on a statement.
What if the transaction description is unclear?
Include the customer's statement description directly in the issue, and Brandfetch will match it to the official merchant profile.
Can I get merchant risk or compliance data?
Beyond brand information, ask Notis to 'Include merchant industry classification and compliance status' if available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Brandfetch. A trigger fires from one place; an action lands in another.
Linear triggers
Brandfetch actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Brand Information
This tool retrieves comprehensive brand information including logos, colors, fonts, and company details for any brand using their domain name, brand id, isin, or stock ticker symbol. it provides access to a brand's complete visual identity and company information.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Company Information
This action retrieves detailed company information for a given brand identifier. while the brandfetch get brand info tool provides general brand information, this tool specifically focuses on extracting and returning the company-related firmographic data from the response.
Comment Received Trigger
Triggered when a comment is received.
Get Brand Logo
This tool fetches the latest logo for any brand using brandfetch's brand api. it provides access to high-quality, up-to-date logos with customizable dimensions. the tool supports different logo types (icon, logo, symbol) and themes (light, dark).
Issue Created Trigger
Triggered when a new issue is created.
Get Transaction Info
This tool converts payment transaction labels into detailed merchant brand information. it takes a transaction label (like what you see on your credit card statement) and returns comprehensive brand data (including logos, colors, fonts, and company information). it is useful for identifying merchants and enriching transaction data with detailed brand information.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Identify Merchant from Transaction
This tool identifies merchant brands from raw transaction data in a single call. it processes unstructured payment text (e.g., credit card transaction descriptions), maps it to a domain, and returns comprehensive brand details including name, logo, domain, and industry information.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Search Brands
This tool allows searching for brands by name and returns matching brand information. it enables searching and matching brand names to their corresponding urls and icons, providing rich autocomplete experiences.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Brandfetch, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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