Verify Workspace Coverage on Public Issues
A public issue just arrived that customers can see. Instantly verify that your Botpress workspaces are set up to handle customer conversations about it.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Why this helps
Public issues get created without checking whether a corresponding Botpress workspace exists. Customer questions about public issues go unhandled because the bot isn't configured.
- Catch coverage gaps before customers ask questions
- Ensure every public issue has bot support ready
- Prevent unhandled customer inquiries through gap detection
- Keep bot infrastructure aligned with public commitments
Setup
Build it in a few focused steps.
- 1Connect Linear and Botpress to Notis (one-time setup).
- 2Create an automation named 'Verify Workspace Coverage on Public Issues'.
- 3Write the prompt: 'When a new public issue is created in Linear, list all public Botpress workspaces and tell me which ones should handle customer conversations about this issue.'
- 4Set the trigger to 'Public Team Issue Created' and select your notification channel.
- 5Test by creating a public Linear issue and verify Notis lists relevant workspaces.
Questions about this workflow
What's the difference between public and private workspaces?
Public workspaces are customer-facing bots that respond in public channels. Private workspaces handle internal conversations.
What if a public issue doesn't need a bot workspace?
Notis will indicate that no bot coverage is needed for this type of issue.
Can Notis help me create a workspace if one is missing?
Notis can flag the gap and provide guidance, or you can have it create workspace recommendations in Linear as a comment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botpress. A trigger fires from one place; an action lands in another.
Linear triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Comment Received Trigger
Triggered when a comment is received.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Issue Created Trigger
Triggered when a new issue is created.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Linear and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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