Surface Customer Context on New Issues
Stop solving problems twice. When a new issue lands in Linear, automatically list Botpress conversations to see what customers have already said about it.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Neurodivergent founders often jump into problem-solving mode without realizing customers already discussed it in Botpress. This creates duplicate investigation and wasted energy.
- Eliminate duplicate investigations by seeing customer feedback upfront
- Reduce context-switching between Linear and Botpress
- Make faster decisions with complete customer perspective
- Catch trends when customers mention the same problem multiple times
Setup
Build it in a few focused steps.
- 1Connect your Linear workspace and Botpress account to Notis via the portal (one-time setup).
- 2Create a new automation named 'Surface Customer Context on New Issues' in the Notis portal or by messaging Notis directly.
- 3Enter the plain-language prompt: 'When a new issue is created in Linear, list all Botpress conversations that relate to this issue topic.'
- 4Choose 'Issue Created' as your trigger and select which channel (Slack, email, etc.) receives run reports.
- 5Test the workflow by creating a Linear issue in your workspace and check that Notis lists relevant conversations.
Questions about this workflow
Will Notis find conversations even if they use different terminology than the Linear issue?
Yes. Notis uses semantic understanding to match conversations that discuss the same problem, even if the wording differs.
What if no conversations exist for a new issue?
Notis will report that no related conversations were found, confirming you're starting fresh on this problem.
Can I filter which conversations appear?
Absolutely. Modify your prompt to specify time range, conversation length, or other criteria that matter to you.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botpress. A trigger fires from one place; an action lands in another.
Linear triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Comment Received Trigger
Triggered when a comment is received.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Issue Created Trigger
Triggered when a new issue is created.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Linear and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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