Prevent Duplicate Work Via Conversation Check
A new public issue just arrived. Before your team starts investigating, see if customers already discussed this exact problem in Botpress.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
New public issues get created and investigated as if they're novel, even though customers already discussed them extensively in Botpress conversations.
- Catch duplicates before investigation wastes time
- Reuse existing customer conversation context
- Accelerate issue resolution with prior discussion context
- Reduce redundant investigation across issues
Setup
Build it in a few focused steps.
- 1Connect Linear and Botpress to Notis (one-time setup).
- 2Create an automation named 'Prevent Duplicate Work Via Conversation Check'.
- 3Write the prompt: 'When a new public issue is created in Linear, list all Botpress conversations and alert me if customers have already discussed this exact problem.'
- 4Set the trigger to 'Public Team Issue Created' and select your notification channel.
- 5Test by creating a public Linear issue and verify Notis lists existing conversations about it.
Questions about this workflow
How does Notis know if a conversation is about the same problem?
It uses semantic matching to find conversations discussing the same topic, even if the wording differs from the new issue.
What if the new issue is truly novel?
Notis confirms no existing conversations match, so you know it's safe to start fresh investigation.
Can I link a new issue to an existing conversation automatically?
Yes. Notis can create a comment linking the issue to relevant conversations or even consolidate them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botpress. A trigger fires from one place; an action lands in another.
Linear triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Comment Received Trigger
Triggered when a comment is received.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Issue Created Trigger
Triggered when a new issue is created.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Linear and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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