Preserve Private Team Context in Bot
Your private team just created an issue. Make sure your Botpress bot has the context it needs to handle related customer conversations properly.
Trigger
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Action
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Why this helps
Private team discussions happen in Linear but the bot's context lags behind. When customers mention the same topic, the bot doesn't understand the private team's decisions.
- Ensure private team decisions are reflected in bot behavior
- Prevent customer conversations from diverging from internal decisions
- Keep bot context current without manual updates
- Reduce gaps between private and public team knowledge
Setup
Build it in a few focused steps.
- 1Connect Linear and Botpress to Notis (one-time setup).
- 2Create an automation named 'Preserve Private Team Context in Bot'.
- 3Write the prompt: 'When a new issue is created in a private Linear team, list all Botpress file tags and note any tags that should be updated to reflect this private team work.'
- 4Set the trigger to 'Private Team Issue Created' and choose your notification channel.
- 5Test by creating a private team issue in Linear and check that Notis lists relevant file tags.
Questions about this workflow
What are file tags and why do they matter?
File tags are metadata that tells the bot how to categorize and understand conversations. They ensure the bot responds appropriately to customer questions.
How do I update file tags if Notis finds gaps?
Notis can update file tags directly through Botpress, or flag them for you to update manually depending on sensitivity.
Will this trigger often and create noise?
No. It only triggers when new private team issues are created, which is infrequent. Each trigger gives you actionable insights.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botpress. A trigger fires from one place; an action lands in another.
Linear triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Comment Received Trigger
Triggered when a comment is received.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Issue Created Trigger
Triggered when a new issue is created.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Linear and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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