Connect Conversations to Issue Updates
Your team just moved an issue to 'In Progress'. See in real-time what customers are saying about this fix in your Botpress conversations.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Issue updates happen in Linear but related customer conversations stay isolated in Botpress. Work progresses without feedback from people affected by the issue.
- See customer reactions to issue progress without tool-switching
- Gather real-time feedback as you work on fixes
- Adjust approach based on customer input during implementation
- Keep team connected to why the work matters
Setup
Build it in a few focused steps.
- 1Connect Linear and Botpress to Notis (one-time setup).
- 2Create an automation named 'Connect Conversations to Issue Updates'.
- 3Use this prompt: 'When a Linear issue is updated with a new status or property change, list all Botpress conversations that discuss this issue.'
- 4Set the trigger to 'Issue Updated' and select your notification channel.
- 5Test by updating an issue in Linear and verify Notis lists conversations about that issue.
Questions about this workflow
How does Notis match conversations to issues?
It uses the issue title, description, and keywords to find conversations where customers discuss the same topic.
Will this trigger even if I make small edits?
Yes. Every issue update triggers it, so you get feedback on every change. You can customize the prompt to filter for significant changes only.
Can I see what customers are specifically saying?
Absolutely. Notis lists conversation summaries with key points so you understand customer sentiment without reading full threads.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botpress. A trigger fires from one place; an action lands in another.
Linear triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Comment Received Trigger
Triggered when a comment is received.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Issue Created Trigger
Triggered when a new issue is created.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Linear and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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