Collect Customer Feedback on Priority Changes
You just deprioritized an issue. Before it's official, see what customers have been saying about it in Botpress conversations.
Trigger
Public Team Issue Properties Updated
Fires when properties on a *public-team* Linear issue change (status, assignee, priority, labels, etc.). For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_PROPERTIES_UPDATED`.
Action
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Why this helps
Priority changes in Linear happen without understanding customer impact. Issues get deprioritized that customers depend on, causing frustration.
- Understand customer impact before changing priorities
- Prevent deprioritizing issues customers care about
- Make priority decisions with full customer context
- Reduce customer frustration from unexpected priority shifts
Setup
Build it in a few focused steps.
- 1Connect Linear and Botpress to Notis (one-time setup).
- 2Create an automation named 'Collect Customer Feedback on Priority Changes'.
- 3Write the prompt: 'When a Linear issue's priority is changed, list all Botpress conversations that mention this issue and show me customer sentiment about it.'
- 4Set the trigger to 'Issue Properties Updated' and select your notification channel.
- 5Test by changing an issue's priority and verify Notis lists related conversations.
Questions about this workflow
How does Notis know which conversations are about a specific issue?
It uses the issue title, keywords, and customer references to find conversations discussing that specific problem.
What if customers aren't talking about this issue?
Notis reports that no conversations mention this issue, suggesting it may not be a customer-facing priority.
Can Notis highlight customer objections or concerns about deprioritization?
Yes. You can ask it to flag customer urgency or dependency on this issue specifically.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Botpress. A trigger fires from one place; an action lands in another.
Linear triggers
Botpress actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete File
Tool to delete a file by its id or key. use after confirming the file exists.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account
Tool to get details of the authenticated account. use after confirming valid credentials.
Comment Received Trigger
Triggered when a comment is received.
LIST_BOT_ISSUES
Tool to list issues associated with a specific bot. use when you need to discover errors or configuration problems tied to a bot, optionally paginating through results.
Issue Created Trigger
Triggered when a new issue is created.
LIST_CONVERSATIONS
Tool to list all conversations. use when you need to retrieve and page through chat threads.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
LIST_FILE_TAGS
Tool to list all tags used across all bot files. use when you need to retrieve or display file tag metadata; supports pagination via nexttoken.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
LIST_FILE_TAG_VALUES
Tool to list all values for a given file tag across all files. use after determining the tag name; supports pagination via nexttoken.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
LIST_PUBLIC_WORKSPACES
Tool to retrieve a list of public workspaces. use when browsing publicly available workspaces before selection.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
LIST_WORKSPACES
Tool to retrieve a list of workspaces. use when you need to list and page through your botpress workspaces, optionally filtering by handle.
Connect any two apps with Notis in the middle.
Linear and Botpress, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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