Route Client Feedback to the Right Team Automatically
Client feedback doesn't get lost or routed to the wrong team. When feedback arrives in Linear, Notis instantly shows you which Bonsai spaces should see it.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
Why this helps
A client comment arrives on a Linear issue, but you're unsure which team or project space in Bonsai should handle the feedback. You either guess (routing feedback incorrectly), or manually look up the space in Bonsai (context switch). Either way, feedback response slows down.
- Know immediately which Bonsai team should handle feedback
- Reduce feedback routing errors and missed communications
- Speed up client response times by eliminating manual team lookups
- Keep client feedback visible to the right people
Setup
Build it in a few focused steps.
- 11. Connect Linear and Bonsai integrations in Notis (portal -> Settings -> Integrations).
- 22. Go to Automations -> New Automation in the Notis portal.
- 33. Prompt: 'When a comment is received on a Linear issue (especially client feedback), list the Bonsai spaces that are relevant to that project and send them to me.'
- 44. Select 'Comment Received' as the trigger. Choose the channel for notifications.
- 55. Test by adding a comment to a Linear issue and verify that Notis lists the relevant Bonsai spaces within seconds.
Questions about this workflow
How does Notis know which spaces are relevant?
Notis matches the issue or project in Linear to the corresponding Bonsai spaces. You can refine the prompt to filter by issue label or project type.
Can it automatically send the feedback to those spaces?
This automation identifies the spaces. Forwarding the feedback automatically would require additional manual steps or a custom integration.
What if feedback is on a private team issue?
This automation works with comments on all issues. If you only want client-facing feedback, refine the prompt to specific teams or projects.
Can I filter by comment author (e.g., only client comments)?
Yes. You can refine the prompt: 'When a comment is received from a client email domain, list the relevant Bonsai spaces.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bonsai. A trigger fires from one place; an action lands in another.
Linear triggers
Bonsai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Bonsai Cluster Details
Tool to retrieve details for a single bonsai cluster by slug. use when you need to inspect a cluster's configuration and status.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Bonsai Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available to your account.
Comment Received Trigger
Triggered when a comment is received.
Retrieve Space Details
Tool to retrieve details for a single space by its path. use when you need metadata for a space before provisioning a cluster. use after confirming this detail exists. e.g., 'omc/bonsai/us-east-1/common'.
Issue Created Trigger
Triggered when a new issue is created.
List Spaces
Tool to retrieve a list of all available spaces. use when you need to see the server groups and geographic regions available for your account.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Bonsai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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