Incident Playbooks Ready When Crises Hit
Incidents move fast and clear thinking matters. The moment a critical issue lands, every response playbook and escalation guide is at your fingertips.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Get Documents List
Tool to retrieve a list of documents associated with the account. use when you need to list all documents.
Why this helps
A critical incident is reported but your incident response playbooks and escalation procedures are buried in Boloforms. Time is wasted hunting for procedures while systems are down and customers are angry.
- Incident playbooks surface instantly when crises occur
- Teams follow consistent response procedures
- Faster incident resolution with clear steps
- Reduces panic and improves decision-making
Setup
Build it in a few focused steps.
- 1Connect Linear and Boloforms to Notis via the portal.
- 2Tell Notis: 'When a new Linear issue is created with label Incident, Critical, or Severity-P1, retrieve all documents from Boloforms.'
- 3Set up notifications in your incident response channel.
- 4Test by creating a sample incident issue and verifying playbooks appear.
Questions about this workflow
Can different incident types retrieve different playbooks?
Yes. Tag playbooks by type (database, API, payment, etc.) and tell Notis to filter based on incident classification.
What if we need to add a new playbook during an incident?
This retrieves what exists. You can add documents to Boloforms later, but having standard playbooks ready is critical.
Can this automate communication too?
This automation retrieves playbooks. Communication can be a separate automation if needed, but having procedures ready is the first step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Boloforms. A trigger fires from one place; an action lands in another.
Linear triggers
Boloforms actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Documents List
Tool to retrieve a list of documents associated with the account. use when you need to list all documents.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Boloforms, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Boloforms.