Feedback Comments Activate Your Callback Agent
Customer leaves feedback on an issue? Your agent is instantly ready to take their call. No customer waiting on hold, no you scrambling to switch contexts.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Setup inbound call for agent
Add agent for inbound calls
Why this helps
Customers leave feedback expecting a callback soon. You see the comment, context-switch to Bolna, set up the agent - by then the customer has moved on or forgotten what they wanted to discuss.
- Customers reach you immediately when they expect to, not hours later
- Context from the Linear issue is automatically available to your agent
- You stay in Linear flow; your agent handles the voice side seamlessly
Setup
Build it in a few focused steps.
- 11. Integrate Linear and Bolna with Notis (one-time portal setup).
- 22. Create an automation in Notis: 'When a comment is posted on a public team issue, set up my agent for inbound calls related to that issue.'
- 33. Notis extracts the commenter's phone number (if in the issue or comment) and preps your agent.
- 44. Set the trigger to 'Public Team Comment Created' and choose your notification channel (Slack).
- 55. Test by posting a comment on an issue in Linear and verify your agent is ready for inbound calls.
Questions about this workflow
How does my agent know which issue the incoming call is about?
Notis includes the issue title and summary in your agent's call context. The agent mentions the issue upfront so the customer knows it's a warm follow-up.
What if the feedback comment is internal, not from a customer?
Tell Notis: 'Only set up the agent for comments from external customers' or 'Skip internal team comments.' Notis respects user roles and comment sources.
Should the agent proactively call back, or just be ready to receive calls?
This setup makes your agent ready to *receive* calls. If you want proactive callbacks, ask Notis for a different automation: 'Call customers back when they comment.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bolna. A trigger fires from one place; an action lands in another.
Linear triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
Comment Received Trigger
Triggered when a comment is received.
Fetch all batches by agent id
List all batches for agent
Issue Created Trigger
Triggered when a new issue is created.
Get all agents
List all agents
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get all phone numbers
List all phone numbers for your account
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get execution by id
Retrieve specific execution by `execution id`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Make a phone call from agent
Initiate calls
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Linear and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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