Bug Reports Trigger Ready-to-Support Agent
Bug comes in. Your agent is already configured and ready to take angry customer calls about it - not 30 minutes later when you finally context-switch.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Setup inbound call for agent
Add agent for inbound calls
Why this helps
Bug reported, customer is upset, and they try to call. You're still in a meeting or heads-down on other work. Agent isn't ready. Customer's frustration grows.
- Upset customers reach support immediately, reducing their frustration
- Your agent is prepared with all bug details so conversations are productive
- You stay focused on fixing the bug while your agent handles the support calls
Setup
Build it in a few focused steps.
- 11. Connect Linear and Bolna to Notis.
- 22. Create an automation: 'When a new bug is reported, set up my support agent to receive calls about this bug.'
- 33. Tell Notis to include the bug description, affected version, and customer email in the agent's call context.
- 44. Set the trigger to 'Issue Created' (for bug issues) and select Slack or email.
- 55. Test by creating a bug report and verify your support agent is activated for inbound calls.
Questions about this workflow
Should the agent proactively call affected customers, or just be ready to receive calls?
This setup makes the agent ready to *receive* calls. If you want proactive 'we found a bug' calls, ask Notis for a different automation.
How does the agent know which customer is calling?
Notis provides the agent with the reported bug and the customer's contact info so the agent can verify who's calling and provide specific context.
What if the bug gets resolved before anyone calls?
Tell Notis: 'Deactivate the support agent when the bug is marked resolved.' Notis removes the agent from support duty automatically.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bolna. A trigger fires from one place; an action lands in another.
Linear triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
Comment Received Trigger
Triggered when a comment is received.
Fetch all batches by agent id
List all batches for agent
Issue Created Trigger
Triggered when a new issue is created.
Get all agents
List all agents
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get all phone numbers
List all phone numbers for your account
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get execution by id
Retrieve specific execution by `execution id`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Make a phone call from agent
Initiate calls
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Linear and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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