Approval Requests Convert to Immediate Calls
Decision needed from the customer. Instead of sending an email and waiting days, your agent calls them to walk through options and get approval in one conversation.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Schedule batch by id
Schedule a batch for calling via agent
Why this helps
Customer approval is needed but emails get lost in their inbox. Decisions get delayed by weeks. Projects stall waiting for a yes or no that should have taken 5 minutes on a call.
- Approvals happen in minutes via calls, not weeks via email
- Customers hear the rationale directly and feel involved in decisions
- Projects unblock immediately without email delays
Setup
Build it in a few focused steps.
- 11. Connect Linear and Bolna to Notis.
- 22. Create an automation: 'When an issue is tagged needs-approval, schedule a call with the approval authority listed in the issue.'
- 33. Tell Notis to include the decision needed, timeline, and options in the call script so the agent can walk through it.
- 44. Set the trigger to 'Public Team Comment Created' (approval tag or comment) and choose Slack.
- 55. Test by tagging an issue as needing approval and verify a customer decision call is scheduled.
Questions about this workflow
What if the customer says no - how does the agent handle rejection?
Tell Notis: 'If they say no, ask for alternative options and schedule a follow-up call' or 'Document their concerns in the issue for discussion.' Notis handles both.
Should the agent only call, or also send written options before calling?
You decide. Say: 'Send options in email first, then call 24 hours later' for preparation time, or 'Call immediately to discuss real-time.' Notis sequences it.
Can the agent confirm the customer's decision and update the issue automatically?
Yes. Tell Notis: 'Update the issue status to approved or rejected based on the call outcome.' Notis logs and closes the loop.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bolna. A trigger fires from one place; an action lands in another.
Linear triggers
Bolna actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete agent by id
Delete an agent
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete batch by id
Delete a batch
Comment Received Trigger
Triggered when a comment is received.
Fetch all batches by agent id
List all batches for agent
Issue Created Trigger
Triggered when a new issue is created.
Get all agents
List all agents
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get all phone numbers
List all phone numbers for your account
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get execution by id
Retrieve specific execution by `execution id`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Make a phone call from agent
Initiate calls
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Retrieve agent by id
Retrieve an agent
Connect any two apps with Notis in the middle.
Linear and Bolna, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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