Automatic Customer Company Context for Support Tickets
Support tickets arrive without company context so resolution starts without understanding the customer. This automation pulls customer profiles instantly.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Why this helps
Support tickets arrive without company context so support teams start resolution without understanding who they are helping or what that customer's situation is.
- Customer company profile auto-populated when ticket is created
- Support team has customer background without asking around
- Resolution is faster when context is immediate
Setup
Build it in a few focused steps.
- 1Create a new automation in Notis portal
- 2Name it (e.g. 'Support ticket enrichment') and describe: 'When a support ticket is created, find the customer company in Bigpicture io and add their profile'
- 3Select trigger: Issue Created (filter to support team or 'support' in title)
- 4Choose your report channel
- 5Test by creating a support ticket with a customer domain mentioned
Questions about this workflow
How does Notis know which customer this ticket is about?
You describe how to identify the customer in your prompt, e.g. 'The customer name is in the title', 'The domain is in the description', or 'Use the assigned-to field'.
Will this work for support tickets without a clear company name?
Yes. Notis can look up by customer email domain, custom field, or any detail you provide. Describe what information is available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bigpicture io. A trigger fires from one place; an action lands in another.
Linear triggers
Bigpicture io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
IP to Company Lookup
Tool to lookup company by ip address. use after obtaining an ip to get detailed company info.
Comment Received Trigger
Triggered when a comment is received.
Name to Domain Search
Tool to find company domain(s) by company name. use when you have a company name and need up to 3 likely domains.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Bigpicture io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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