Automatic At-Risk Customer Research on Churn Flag
Churn-risk flags arrive but manual research delays intervention for at-risk customers. This automation researches the customer instantly so retention teams respond fast.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Why this helps
Churn-risk flags arrive but manual research friction delays intervention, wasting critical time when customer retention matters most.
- At-risk customer company auto-researched when flagged
- Retention team can intervene immediately with context
- Response time to churn risk is faster
Setup
Build it in a few focused steps.
- 1Create a new automation in Notis
- 2Name it (e.g. 'Churn risk research') and describe: 'When a Linear issue is tagged as churn-risk, research the customer company'
- 3Select trigger: Issue Updated (churn-risk label added)
- 4Choose your alert channel
- 5Test by flagging a customer as churn risk
Questions about this workflow
What company information helps retention teams intervene?
Company size, industry, engagement level, and contract value. Understanding the customer's business helps retention teams personalize intervention.
Can I track which interventions work best by company type?
Yes. Link retention outcomes to company profiles so you understand which strategies work for different customer types.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bigpicture io. A trigger fires from one place; an action lands in another.
Linear triggers
Bigpicture io actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Company Find
Tool to lookup company data by domain name. use when you need detailed company profile by providing a website domain. use after confirming domain correctness.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
IP to Company Lookup
Tool to lookup company by ip address. use after obtaining an ip to get detailed company info.
Comment Received Trigger
Triggered when a comment is received.
Name to Domain Search
Tool to find company domain(s) by company name. use when you have a company name and need up to 3 likely domains.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Bigpicture io, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Bigpicture io.