Spot Support Trends Before They Become Crises
When support tickets arrive in Linear, Notis instantly correlates them in Bigml to find patterns you would miss. A sudden spike in password reset requests. Feature requests disguised as bugs. Customers from one industry struggling with the same issue. These patterns surface automatically so your team addresses root causes instead of fighting fires.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
List Correlations
Tool to list correlation resources. use when you need to browse or paginate existing correlations for the authenticated user.
Why this helps
Support tickets come in scattered across your Linear workspace mixing real bugs, feature requests, and configuration issues. Your team tickets each one individually, never seeing the patterns that would show you what is actually broken or what customers really need.
- Automatically find correlations between support tickets
- Identify emerging product issues before they explode
- Spot feature requests hidden in support tickets
- Reduce tickets resolved per incident by fixing root causes
Setup
Build it in a few focused steps.
- 1Connect Linear and Bigml to Notis via the portal.
- 2Tell Notis 'When support tickets are created in Linear, analyze them in Bigml to find correlated issues and patterns' or use the portal.
- 3Set the trigger to Public Team Issue Created and point Notis to your support project.
- 4Select your notification channel.
- 5Create a test support ticket in Linear and verify Bigml begins analyzing it for correlations with existing tickets.
Questions about this workflow
Will this tie up my support tickets with overhead from correlation analysis?
No. Notis analyzes in the background. Your support team triages tickets in Linear as usual and Notis surfaces patterns asynchronously.
How does Notis know which correlations matter?
Over time, Bigml learns. Correlations that led to actual bugs or product decisions become weighted higher so you see the most actionable patterns first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bigml. A trigger fires from one place; an action lands in another.
Linear triggers
Bigml actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create External Connector
Tool to create a new external connector for data sources. use after configuring external databases or search indices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project. use when you need to group related bigml resources into a project.
Comment Received Trigger
Triggered when a comment is received.
Delete Project
Tool to delete an existing project. use when you need to permanently remove a project resource after confirming it is not in use by other resources.
Issue Created Trigger
Triggered when a new issue is created.
Get External Connector
Tool to retrieve details of an external connector. use after creating or listing external connectors to inspect its state.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Project
Tool to retrieve details of a project by id. use when you need to inspect project metadata before analysis.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
List Correlations
Tool to list correlation resources. use when you need to browse or paginate existing correlations for the authenticated user.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Bigml, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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