Automate Support Ticket Alerts in Real Time
Never miss a support ticket. Automatically send team notifications the moment a new issue lands in Linear.
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
Manually monitoring Linear for new support tickets drains focus and creates constant context-switching. For neurodivergent founders, this broken workflow means support gets deprioritized until a customer escalates.
- Instant alerts replace constant Linear checking
- Faster response times improve customer retention
- Reduce context-switching across tools
- Support tickets never fall through the cracks
Setup
Build it in a few focused steps.
- 1Connect Linear and Bigmailer to Notis via the portal (one-time setup).
- 2Ask Notis in chat or via the portal: 'When a new Linear issue is created in the support team, send a transactional email alert to notify my team.'
- 3Select 'Issue Created' as your trigger and pick your notification channel (Slack, email, etc.).
- 4Notis automatically interprets your request and configures the campaign.
- 5Test by creating a support issue in Linear and verify the email arrives within seconds.
Questions about this workflow
Can I send different emails for different issue types?
Yes. Tell Notis: 'For critical bugs, send urgent alerts; for feature requests, send acknowledgment emails.' Notis will route accordingly.
Will this overload my inbox?
No. Specify filters in your plain-language instruction, like 'only send for issues labeled urgent or blocking.' Notis respects your preferences.
Can I customize the email content?
Absolutely. Tell Notis exactly what to include: customer name, ticket details, priority level, and your team response time estimate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bigmailer. A trigger fires from one place; an action lands in another.
Linear triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
Comment Received Trigger
Triggered when a comment is received.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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