Alert Stakeholders When Issues Reopen
Nothing slips through. Automatically notify stakeholders when a closed issue reopens.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
Issues are reopened without anyone noticing, especially when the original reporter isn't checking Linear. Stakeholders think problems are solved when they're not, leading to confusion.
- Stakeholders learn immediately that work has resumed
- Prevent confusion about supposedly resolved issues
- Track regressions and re-emergent problems
- Keep everyone aligned on work status
Setup
Build it in a few focused steps.
- 1Connect Linear and Bigmailer to Notis.
- 2Tell Notis: 'When an issue is reopened in Linear, send a transactional email to the original reporter, assignee, and team lead explaining why it reopened and what's next.'
- 3Use 'Issue Updated' as your trigger filtered to reopened status changes.
- 4Notis will extract context and notify relevant people.
- 5Test by closing an issue, then reopening it, and verify the alert email is sent.
Questions about this workflow
How do I explain why an issue was reopened in the email?
Tell Notis: 'Include the reopened reason from the issue description or most recent comment in the email.'
Should I notify different people for regressions vs new issues?
Yes. Tell Notis: 'For regressions, escalate to engineering lead; for user-reported issues, notify customer success.'
Can I request a root cause analysis in the email?
Good practice. Tell Notis: 'Ask the assignee to document root cause in the email and link it to this reopened issue.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bigmailer. A trigger fires from one place; an action lands in another.
Linear triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
Comment Received Trigger
Triggered when a comment is received.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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