Respond to Customer Feedback Automatically
Make customers feel heard instantly. Automatically send personalized responses to customer feedback without manual reply work.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
Customer feedback sits unanswered because responding individually is cognitively expensive. Neurodivergent founders procrastinate on feedback responses, making customers feel neglected.
- Customers receive immediate acknowledgment of feedback
- Feel personal despite being automated
- Free up founder time for strategic feedback decisions
- Reduce customer frustration from silence
Setup
Build it in a few focused steps.
- 1Set up Linear and Bigmailer integrations in Notis.
- 2Ask Notis: 'When a customer comments on a Linear issue, automatically send a transactional email thanking them for the feedback, referencing their specific comment, and letting them know someone will follow up.'
- 3Use 'Comment Received' as your trigger for customer-tagged comments.
- 4Notis will personalize with the commenter's name and feedback details.
- 5Test by leaving a customer comment on an issue and verify the response email is sent automatically.
Questions about this workflow
How does Notis know which comments are from customers?
Tell Notis your criteria: 'Send responses to anyone outside the organization' or 'To anyone tagged with the customer role.'
Can I include a personalized follow-up date?
Yes. Tell Notis: 'Thank them and tell them someone from the team will respond within 2 business days.'
Should I route different feedback types to different teams?
Absolutely. Tell Notis: 'For bug reports, route to engineering; for feature requests, route to product; send acknowledgment to customer in all cases.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bigmailer. A trigger fires from one place; an action lands in another.
Linear triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
Comment Received Trigger
Triggered when a comment is received.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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