Customer Device Identification from User Agent
"What device are they on?" gets answered automatically. Paste their user agent and get device, OS, and browser instantly.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
User Agent Parser API
Tool to parse a user-agent string into device, os, browser, and bot details. use when you have a raw user-agent header and need structured client info.
Why this helps
Support escalation requires manual device lookup. Founder doesn't know if it's a Chrome mobile issue or a Safari desktop bug without context-switching.
- Instantly identify device, OS, and browser from user agent string
- Route bugs to the right engineering team without asking the customer
- Speed up support triage by detecting bot traffic automatically
- Reduce back-and-forth with customers about their device setup
Setup
Build it in a few focused steps.
- 1Connect your Linear public team workspace and Big Data Cloud parser to Notis.
- 2Create an automation: 'When a support comment includes a user agent string, parse it and add the device, OS, and browser details to the issue.'
- 3Select 'Public Team Comment Created' as your trigger.
- 4Set Notis to report parsed info as a follow-up comment in Linear.
- 5Test by commenting on a support issue with a real user agent string (from your browser console) and watch Notis parse it instantly.
Questions about this workflow
Where do customers get their user agent string?
They can open their browser's developer console (F12), run navigator.userAgent in the console, and paste the output. Instruct them in your support template.
Can this identify bot traffic?
Yes. Notis flags if it's a bot, crawler, or human browser. Helps you spot malicious scrapers in support tickets.
Does this work for all browsers?
Yes. Chrome, Safari, Firefox, Edge, and even older/niche browsers. The parser handles standard and custom user agent formats.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Big data cloud. A trigger fires from one place; an action lands in another.
Linear triggers
Big data cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Am I Roaming API
Tool to determine if the user is roaming based on their ip address and gps coordinates. use after obtaining device location to verify roaming status before mobile actions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASN Extended Receiving From Info API
Tool to return upstream providers (receivingfrom) for a given asn. use when you need a paginated list of ases feeding traffic for the specified asn.
Comment Received Trigger
Triggered when a comment is received.
ASN Extended Transit To Info API
Tool to return downstream customers (transitto) for a given asn. use when you need a paginated list of ases receiving traffic from a specific asn.
Issue Created Trigger
Triggered when a new issue is created.
ASN Rank List API
Tool to fetch a ranked list of autonomous systems by ipv4 announcement volumes. use after you need to compare or analyze as ranks.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
BGP Active Prefixes API
Tool to retrieve ipv4 or ipv6 prefixes currently announced on bgp. use when inspecting bgp routing announcements for a given asn.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Reverse Geocoding With Timezone API
Tool to return reverse geocoding and time zone info for given coordinates. use when you need both locality details and timezone data in one call.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Country by IP Address API
Tool to geolocate an ip address and retrieve country details and demographics. use when you need country-level data after obtaining the target ip address.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Country Info API
Tool to fetch detailed country information by iso code. use when you need localized names, currencies, regions, and other metadata for a country.
Connect any two apps with Notis in the middle.
Linear and Big data cloud, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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