Support Caller Timezone Auto-Detection
Stop manually asking "what timezone are you in?". When a support ticket lands, instantly know when your customer is actually available.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Time Zone by IP Address API
Tool to retrieve time zone information for a given ip address. use when you need dst status, utc offsets, and local/utc time for a specific ip.
Why this helps
Context-switching between Linear and timezone lookups loses callbacks. Guessing timezones leads to missed support handoffs and frustrated customers.
- Schedule callbacks at customer's local business hours automatically
- Eliminate timezone guessing and miscommunication
- Reduce manual context-switching between tools
- Never miss a support callback due to timezone confusion
Setup
Build it in a few focused steps.
- 1Connect your Linear workspace and Big Data Cloud integration to Notis (one-time setup in the Notis portal).
- 2Create a new automation in Notis portal: ask Notis 'When a new support issue appears, get the caller's timezone from their IP and add it to the issue'.
- 3Select 'Issue Created' as the trigger from your Linear workspace.
- 4Choose a Notis channel (Slack, email, or webhook) where automation runs will be reported.
- 5Test by creating a real support issue and verify the timezone appears in the issue details.
Questions about this workflow
How does Notis know the customer's IP if it's not in the issue title?
You mention the caller's IP (or it gets passed as metadata) in the issue context. Notis asks Big Data Cloud to map that IP to timezone automatically.
What if we don't have the customer's IP captured?
Modify the automation to work with coordinates instead: 'If coordinates are mentioned, get the timezone.' Or train your team to paste the IP in the issue for critical support cases.
Does this work for international teams?
Yes. Every IP has a timezone attached. Notis works for any support issue where caller location data (IP or coordinates) is available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Big data cloud. A trigger fires from one place; an action lands in another.
Linear triggers
Big data cloud actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Am I Roaming API
Tool to determine if the user is roaming based on their ip address and gps coordinates. use after obtaining device location to verify roaming status before mobile actions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
ASN Extended Receiving From Info API
Tool to return upstream providers (receivingfrom) for a given asn. use when you need a paginated list of ases feeding traffic for the specified asn.
Comment Received Trigger
Triggered when a comment is received.
ASN Extended Transit To Info API
Tool to return downstream customers (transitto) for a given asn. use when you need a paginated list of ases receiving traffic from a specific asn.
Issue Created Trigger
Triggered when a new issue is created.
ASN Rank List API
Tool to fetch a ranked list of autonomous systems by ipv4 announcement volumes. use after you need to compare or analyze as ranks.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
BGP Active Prefixes API
Tool to retrieve ipv4 or ipv6 prefixes currently announced on bgp. use when inspecting bgp routing announcements for a given asn.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Reverse Geocoding With Timezone API
Tool to return reverse geocoding and time zone info for given coordinates. use when you need both locality details and timezone data in one call.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Country by IP Address API
Tool to geolocate an ip address and retrieve country details and demographics. use when you need country-level data after obtaining the target ip address.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Country Info API
Tool to fetch detailed country information by iso code. use when you need localized names, currencies, regions, and other metadata for a country.
Connect any two apps with Notis in the middle.
Linear and Big data cloud, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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