Sync customer reviews into support conversations instantly
When a support issue or customer feedback discussion happens in Linear, Notis automatically retrieves customer reviews from Bestbuy for the same product. See real-world feedback without leaving Linear.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Why this helps
Support and product teams often miss public customer feedback that's already available on retail sites. This leads to repeated support questions and ignored feature requests.
- See customer feedback without switching tools
- Understand real user pain points immediately
- Informed support responses with customer data
- Product insights from customer reviews
Setup
Build it in a few focused steps.
- 1Connect Linear and Bestbuy integrations in Notis (one-time)
- 2Create 'Customer Review Sync' automation
- 3Tell Notis: 'When a comment is posted on a public-team issue, check if a product is mentioned. If yes, fetch customer reviews from Bestbuy and post a summary in the thread.'
- 4Choose your Slack channel for notifications
- 5Test by commenting with a product name in a support issue
Questions about this workflow
Will this pull reviews every time someone comments or just once?
Each new comment trigger a fresh review pull, giving you updated feedback as conversations evolve.
How many reviews does Notis return?
By default, top 5-10 with highest relevance. You can ask for more or filtered by rating.
Can I see sentiment analysis on the reviews?
Yes. Notis can summarize positive/negative themes and sentiment distribution from the reviews.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Bestbuy. A trigger fires from one place; an action lands in another.
Linear triggers
Bestbuy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Categories
Tool to retrieve best buy product categories. use when you need to list or filter categories in the catalog.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Category Details
Tool to retrieve detailed information about a best buy category by its id. use when you need enriched metadata about a specific category.
Comment Received Trigger
Triggered when a comment is received.
Get Product Details by SKU
Tool to retrieve detailed information about a specific product by sku. use after obtaining a valid sku to fetch its attributes.
Issue Created Trigger
Triggered when a new issue is created.
Get Products
Tool to retrieve products from best buy. use when you need to fetch product listings with optional filters and sorting. example: 'get products for category abcat0101000 sorted by saleprice.dsc.'
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Review Details
Tool to retrieve detailed information for a specific review by id. use after confirming the review id.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Product Reviews
Tool to retrieve product reviews. use when you need customer feedback with filters or sorting. use after obtaining product skus.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Store Details
Tool to retrieve detailed information about a specific best buy store. use when you have a valid store id.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Best Buy Stores
Tool to retrieve a list of best buy stores. use when you need store listings with optional filters or geo-search after confirming your api key.
Connect any two apps with Notis in the middle.
Linear and Bestbuy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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