Support Ticket to Contact List
Stop manually adding customer contacts after they submit support tickets. Notis watches Linear for new support issues and adds contacts to your support list automatically.
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Add Contact to List
Tool to add a new contact to a specific list. use after verifying the list id exists.
Why this helps
Manually switching between Linear and email tools to track who needs support, losing contact info, scattered customer data.
- Automatic contact organization
- Unified support tracking
- Faster response times
- No manual data entry
Setup
Build it in a few focused steps.
- 1Connect your Linear and Benchmark email accounts to Notis via the portal (one-time setup).
- 2Ask Notis in any channel: 'When a new support issue is created, add the contact to my support list.'
- 3Select 'Issue Created' as your trigger and pick the channel where Notis reports runs.
- 4Test by creating a real support issue in Linear and verify the contact appears in Benchmark email.
Questions about this workflow
How does Notis know which contact to add?
Notis extracts the contact information from the Linear issue (name, email, details from description) and adds them to your list automatically.
Can I choose a specific list for different types of support?
Yes, you can run separate automations for different issue types or labels, routing each to its own support list.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Benchmark email. A trigger fires from one place; an action lands in another.
Linear triggers
Benchmark email actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Contact From List
Tool to delete a contact from a specific list by contactid. use when you have list and contact ids. example: "delete contact 2040826674 from list 15257899"
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Contact List
Tool to delete a contact list. use after confirming that the list is no longer in use.
Comment Received Trigger
Triggered when a comment is received.
Delete Email Campaign
Tool to delete an email campaign. use when removing a campaign by its id. use after confirming the campaign id is correct.
Issue Created Trigger
Triggered when a new issue is created.
Delete Linked Agency Account
Tool to delete a linked agency account. use when revoking a linked agency account by its id. use after confirming the account id is correct.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Delete Webhook
Tool to delete a webhook from a contact list by its id. use when removing obsolete or invalid webhooks after confirming list and webhook details.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get All Confirmed Emails
Tool to retrieve all confirmed email addresses for the client account. use after user completes email confirmation flows to fetch final list.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Client Account Settings
Tool to get client account settings such as company, language, timezone, and sender info. use when you need to fetch account configuration before sending campaigns.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get client details
Tool to get client details including profile data, contact count, and plan information. use when verifying account profile and limits.
Connect any two apps with Notis in the middle.
Linear and Benchmark email, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Benchmark email.