Find customer history instantly when escalations mention their email
Find customer orders in seconds when escalations mention their email
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
Customer emails mentioned in escalation comments but require manual Baselinker searches to get order history, slowing response time when speed matters most
- Customer order history pulled automatically when email mentioned
- Escalations handled faster with full context ready
- Team can respond immediately without tool-switching
- Customers feel helped because resolution is immediate
Setup
Build it in a few focused steps.
- 1Connect Linear and Baselinker in the Notis portal
- 2Tell Notis: 'When someone mentions a customer email in a Linear comment, fetch that customer's order history'
- 3Notis will automatically detect emails and pull relevant orders
- 4Choose your support Slack channel for escalation orders
- 5Test by mentioning a customer email in a comment and watching orders appear
Questions about this workflow
Will Notis only work with exact email matches?
Notis is smart about finding emails - it recognizes variations and partial matches, so casual mentions work too.
How many orders will be shown?
Notis shows recent orders by default but can be configured to show all orders or filter by date range.
What if multiple people mention the same customer?
Notis handles duplicate emails intelligently - if the same customer is mentioned multiple times, it won't spam the channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Baselinker. A trigger fires from one place; an action lands in another.
Linear triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
Comment Received Trigger
Triggered when a comment is received.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Issue Created Trigger
Triggered when a new issue is created.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Linear and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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