Fetch customer orders instantly when support tickets arrive
Stop context-switching to find customer orders - Notis fetches them when support tickets land
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Get Orders by Email
Tool to search for orders by e-mail address. use when you need to retrieve all orders linked to a specific customer email in baselinker.
Why this helps
Support tickets arrive without customer context, forcing manual order lookups across tools and breaking focus
- Customer order history appears instantly when ticket is created
- No manual email searching or tool-switching required
- Full context available for faster resolution
- Support team stays focused in Linear
Setup
Build it in a few focused steps.
- 1Connect your Linear and Baselinker accounts in the Notis portal - this is a one-time setup
- 2Create a new automation by asking Notis in Slack or the portal: 'When a support issue is created in Linear, fetch that customer's orders from Baselinker'
- 3Notis will automatically pull and attach order history to the Linear issue
- 4Choose which notification channel you'd like - Slack, email, or portal updates
- 5Test by creating a new support ticket and confirming the customer's orders appear
Questions about this workflow
How does Notis know which customer email to search?
Notis reads the issue title and description to identify the customer email, or you can mention it in the issue. If no email is found, Notis will ask for clarification.
Will this work for private Linear teams?
Yes, this works for both public and private teams. Just connect with the account that has access.
How often does Notis check for new tickets?
Notis checks in real-time when issues are created, so customer orders appear within seconds.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Baselinker. A trigger fires from one place; an action lands in another.
Linear triggers
Baselinker actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get External Storages List
Tool to retrieve a list of available external storages connected to baselinker. use after authenticating to discover connected shops or warehouses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Inventory Documents
Tool to retrieve a list of inventory documents. use when you need to fetch inventory records with optional filters for id, type, status, date range, warehouse, or pagination.
Comment Received Trigger
Triggered when a comment is received.
Get Inventory Document Series
Tool to retrieve available inventory document series. use when you need to assign a numbering series to a new inventory document.
Issue Created Trigger
Triggered when a new issue is created.
Get Inventory Purchase Orders
Tool to retrieve a list of purchase orders from baselinker storage. use when you need to fetch purchase orders with optional filters like date range, supplier or pagination.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Inventory Purchase Order Series
Tool to retrieve a list of purchase order document series. use when you need to select a numbering series for a new purchase order.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get New Receipts
Tool to retrieve receipts waiting to be issued. use after confirming fiscal printer availability; fetch pending receipts and mark them with setorderreceipt.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Order Extra Fields
Tool to retrieve extra fields defined for orders. use before fetching orders with include custom extra fields to list available custom order fields.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Orders
Tool to download orders from baselinker order manager. use when you need to fetch orders filtered by date, status, or other criteria.
Connect any two apps with Notis in the middle.
Linear and Baselinker, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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