Auto-Retrieve Customer Details for Service Requests
Get customer details the moment a service request arrives
Trigger
Public Team Issue Created
Fires when a new issue is created in a Linear *public* team. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_ISSUE_CREATED`.
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
New service requests land in Linear without customer context, requiring manual lookup
- Instantly see who is requesting service without leaving Linear
- Reduce context-switching and speed up request handling
- Avoid duplicating customer records or missing existing relationships
Setup
Build it in a few focused steps.
- 1Authenticate Linear and Ascora with Notis
- 2Create an automation with trigger Issue Created on your support/service team
- 3Write the prompt: When a new service request is created, find and retrieve the customer record for that request
- 4Choose your notification channel
- 5Create a test service request and confirm the customer details appear instantly
Questions about this workflow
What if the service request is from a new customer?
Notis will report that no existing customer was found, helping you identify new prospects.
How specific does the customer name need to be in the request?
Notis does fuzzy matching, so partial names, account numbers, or email addresses all work.
Can I see all customer contact info?
Yes--Notis retrieves the full customer record including contact details, service history, and account status.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Ascora. A trigger fires from one place; an action lands in another.
Linear triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
Comment Received Trigger
Triggered when a comment is received.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
Issue Created Trigger
Triggered when a new issue is created.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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