Auto-Retrieve Customer Info for Private Team Issues
Get customer details automatically when private issues are created
Trigger
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Internal-only issues in private teams need customer context but you have to manually look it up
- Keep private team discussions grounded in customer context instantly
- No more looking up customers manually for internal issues
- Reduce time spent in context-switching for private team work
Setup
Build it in a few focused steps.
- 1Connect Linear and Ascora to Notis (uses your connected user's token for private team access)
- 2Create an automation with trigger Private Team Issue Created
- 3Write the prompt: When a private team issue is created, look up and retrieve the customer record associated with this issue
- 4Select your notification channel for the customer lookup results
- 5Test by creating a sample private issue and confirm the customer record is retrieved
Questions about this workflow
How do you access my private team if it's private?
Notis uses your authenticated Linear token to access only what you can see. Private team access is scoped to your permissions.
What if I use multiple private teams?
You can create separate automations for each private team, or use one automation that monitors all your private teams.
Is the customer lookup visible to the whole team?
The automation sends results to your chosen channel (can be a private Slack channel or direct message), so you control visibility.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Ascora. A trigger fires from one place; an action lands in another.
Linear triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
Comment Received Trigger
Triggered when a comment is received.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
Issue Created Trigger
Triggered when a new issue is created.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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