Auto-Retrieve Customers When Private Issues Change
Automatically retrieve customer records when internal issues change
Trigger
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Internal issue changes affect customer work but customer records aren't pulled for context
- Keep internal changes tied to actual customer records
- Avoid accidentally making internal changes that affect customer deliverables
- Maintain visibility into who owns affected work
Setup
Build it in a few focused steps.
- 1Connect Linear and Ascora to Notis
- 2Create an automation with trigger Private Team Issue Properties Updated
- 3Write the prompt: When a private team issue changes status or properties, retrieve the associated customer record
- 4Send notifications to your ops or management channel
- 5Update a private issue and verify the customer record is retrieved
Questions about this workflow
What private issue properties trigger this?
Status, assignee, priority, and labels all trigger customer retrieval. You can customize which properties matter to you.
How are customers matched to private issues?
By customer name, ID, or account reference in the issue description or linked data.
Is this retrieval logged for audit purposes?
Yes--Notis logs all automation runs, so you have a record of when and why customers were looked up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Ascora. A trigger fires from one place; an action lands in another.
Linear triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
Comment Received Trigger
Triggered when a comment is received.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
Issue Created Trigger
Triggered when a new issue is created.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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