Auto-Retrieve Customer Details from Support Issues
Get customer details the moment a support issue lands in Linear
Trigger
Issue Created Trigger
Triggered when a new issue is created.
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Switching between Linear and Ascora wastes time when a customer issue arrives
- Get customer context instantly without switching tabs
- Never start investigating a support issue without knowing who it's from
- Reduce context-switching cognitive load
Setup
Build it in a few focused steps.
- 1Connect your Linear and Ascora accounts to Notis via the portal (one-time setup)
- 2Create a new automation in the portal and set the trigger to Issue Created
- 3Set the plain-language prompt: When a support issue is created in Linear, find and retrieve all matching customer records from Ascora
- 4Choose your notification channel (Slack, email, or Telegram)
- 5Test by creating a sample support issue and confirm Notis retrieves the customer record
Questions about this workflow
Will this work for all issues or just support-related ones?
Set labels or team filters in Linear to control which issues trigger this. For example, create a support label and only issues with that label will trigger customer lookup.
What happens if there's no matching customer?
Notis will report that no matching customer was found, helping you identify if this is a new prospect or data quality issue.
How do I know which customer matched?
Notis sends a summary of the matched customer record (name, ID, contact info) to your chosen channel so you see it immediately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Ascora. A trigger fires from one place; an action lands in another.
Linear triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
Comment Received Trigger
Triggered when a comment is received.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
Issue Created Trigger
Triggered when a new issue is created.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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