Auto-Retrieve Customer Records in Issue Discussions
Automatically surface customer records when issues are discussed
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Issue conversations reference customers but their records aren't visible, forcing context-switching
- Keep customer context visible in team discussions
- Avoid miscommunication by grounding conversations in actual customer data
- Reduce manual lookups during active conversations
Setup
Build it in a few focused steps.
- 1Connect Linear and Ascora integrations to Notis
- 2Create an automation with trigger Comment Created on relevant teams
- 3Set the prompt: When a comment is added to an issue, retrieve the associated customer record and post it to the thread
- 4Choose your notification or thread-posting channel
- 5Add a test comment and verify the customer record is retrieved and shared
Questions about this workflow
Does this trigger on every comment?
No--only when comments reference the customer or discuss work related to them.
How does Notis know which customer to retrieve?
From the issue description, linked customer, or customer reference in the comment itself.
Is customer data posted publicly?
Data is posted to your configured channel (can be private) with visibility controlled by your Slack or email settings.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Ascora. A trigger fires from one place; an action lands in another.
Linear triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
Comment Received Trigger
Triggered when a comment is received.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
Issue Created Trigger
Triggered when a new issue is created.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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