Secure Customer Support Without Exposing Data
Support staff need customer context. Deanonymize for authorized people only.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Deanonymize Packet
Tool to deanonymize a json data packet using your private key. use after receiving an anonymized packet to recover specific fields.
Why this helps
You've anonymized customer data for privacy, but now your support team can't help customers because the identifying information is hidden. You need a way for authorized people to decrypt that data temporarily without exposing it to everyone.
- Enables authorized access to customer data
- Maintains privacy for unauthorized users
- Reduces customer support delays
- Keeps data encrypted by default
Setup
Build it in a few focused steps.
- 1Set up Linear and Anonyflow integrations with Notis.
- 2Create an automation: 'When a support team member comments on an issue requesting customer context, deanonymize the customer data in the issue using the Anonyflow packet.'
- 3Select 'Comment Received' as your trigger.
- 4Configure Notis to alert the support team when deanonymization is performed.
- 5Test by having a support person comment 'need context' and verify they receive the deanonymized data.
Questions about this workflow
How do I control who can deanonymize data?
Use Anonyflow's access controls. Only grant deanonymization keys to authorized support staff. Notis will enforce those permissions.
Will deanonymized data be stored in the issue?
No. Notis recovers it temporarily for the support person's use. The issue stays anonymized.
What if someone requests deanonymization without authorization?
Anonyflow will reject the request. Only people with the deanonymization key can recover the data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Anonyflow. A trigger fires from one place; an action lands in another.
Linear triggers
Anonyflow actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Anonymize Value
Tool to anonymize a string or array of string values. use when you need to conceal sensitive text before storage or transmission. example: `anonymizevalue().execute(anonymizevaluerequest(data=['secret']))` limitations: only supports list of strings, not nested structures.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Deanonymize Packet
Tool to deanonymize a json data packet using your private key. use after receiving an anonymized packet to recover specific fields.
Comment Received Trigger
Triggered when a comment is received.
Deanonymize Value
Tool to deanonymize one or more anonymized string values. use when you need to recover the original plaintext values after encryption-based anonymization. example: `deanonymizevalue().execute(deanonymizevaluerequest(data=["<anonymized string>"]))`
Issue Created Trigger
Triggered when a new issue is created.
Test Connection
Tool to test the connection to the anonyflow api. use when verifying that the anonyflow service is reachable and operational before performing anonymization tasks. example: `testconnection().execute(testconnectionrequest())`
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Anonyflow, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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