Know Your Customer's Full History Before Responding
Every comment comes with the full story.
Trigger
Public Team Comment Created
Fires when a new comment is posted on a *public-team* Linear issue. For private teams (lock icon in Linear's sidebar) use `LINEAR_PRIVATE_TEAM_COMMENT_CREATED`.
Action
Get Contacts
This tool retrieves a list of contacts from amcards. it is used for managing contacts by providing details like limit, skip, and filters (e.g., last name, first name, email). the tool returns an array of contact objects containing fields such as id, first name, last name, email, created at, and updated at.
Why this helps
A customer leaves a public comment on an issue. You respond, but you don't know if they're a long-time supporter, a new user, or someone who's complained five times before. Your response is generic when it should be personalized.
- See full customer history before responding to comments
- Personalize responses based on relationship depth
- Identify long-time advocates vs. new users instantly
- Build stronger customer relationships through contextual responses
Setup
Build it in a few focused steps.
- 1Connect Linear and Amcards to Notis.
- 2Ask Notis: 'When a customer comments publicly on a Linear issue, show me their full contact and engagement history from Amcards.' Set up in Automations.
- 3Set the trigger to 'Public Team Comment Created.'
- 4Get notified instantly with customer history so you can craft personalized responses.
- 5Test by having a customer comment on a public issue and verify their full history is retrieved and delivered.
Questions about this workflow
What counts as engagement history?
Notis pulls all contact fields, interaction dates, campaign history, and tags to give you the complete picture.
How far back does the history go?
All data in your Amcards database is available. You can also filter to recent interactions if you prefer.
Can I auto-suggest responses based on history?
Yes. Ask Notis to draft response suggestions based on customer history and engagement patterns.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Amcards. A trigger fires from one place; an action lands in another.
Linear triggers
Amcards actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Cards
This tool retrieves a list of all cards associated with the authenticated account. the action is completely independent and doesn't require any external resource ids or parameters beyond authentication. it allows users to monitor, track, and manage their cards.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Contacts
This tool retrieves a list of contacts from amcards. it is used for managing contacts by providing details like limit, skip, and filters (e.g., last name, first name, email). the tool returns an array of contact objects containing fields such as id, first name, last name, email, created at, and updated at.
Comment Received Trigger
Triggered when a comment is received.
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Amcards, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Amcards.