Capture Status Changes as Support Tickets
Status changes in Linear are important moments. Automatically escalate them to your support system so nothing gets missed.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Important issue status transitions happen in Linear but get lost if you're not watching; critical work doesn't trigger follow-ups.
- Status transitions are captured automatically for tracking and accountability
- Prevents status changes from being overlooked or forgotten
- Creates documentation trail for every meaningful work transition
- Reduces need to manually watch issue boards for changes
Setup
Build it in a few focused steps.
- 1Connect Linear and Agiled to Notis via the automations portal.
- 2Create automation with the instruction: 'When an issue status is updated in Linear, create a support ticket in Agiled with the new status as context.'
- 3Select 'Issue Updated' as your trigger.
- 4Choose where run reports appear (Slack, email, or other notification channel).
- 5Test by moving an issue to a different status in Linear and verify the ticket appears in Agiled.
Questions about this workflow
Will this create a ticket for every single status change?
By default yes, but you can customize it: 'Only when moving to done' or 'Only for priority high issues' for example.
Does this capture the reason for the status change?
It captures the new status. For more detail, add a comment to the Linear issue; Notis will include recent comments in the ticket description.
Can I skip certain issue types?
Yes. You can refine your automation to exclude issues with specific labels like 'internal-only' or 'archived.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Agiled. A trigger fires from one place; an action lands in another.
Linear triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
Comment Received Trigger
Triggered when a comment is received.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
Issue Created Trigger
Triggered when a new issue is created.
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Linear and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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